CAREER GOALS:

Provide business and technical documentation, using proven skills in business requirement analysis, technical writing, document editing, project planning, and project management.

STRONGEST SKILL ASSETS:

Demonstrated strengths to collect requirements and turn them into practical and effective documentation for a variety of purposes and in a variety of formats:

·         Plan, manage, and participate in projects to analyze, gather data, and document business and system requirements. 

·         Create specifications, user and training manuals, policies and procedures, on-line help, and support documentation.

·         Pleasant to work with, detail oriented, and supportive of others in the team environment.

Highlights of acquired business application knowledge:

·         Medical: 5 years analyzing and documenting systems for managed care, patient accounting, and third party billing.

·         Database: 2 years analyzing and documenting for direct marketing databases.

·         HRIS: 19 years analyzing, developing, and documenting for various HRIS and PR systems and packages.

SIGNIFICANT ACCOMPLISHMENTS:

·         Analyzed client's software system, documented user manual, and created on-line help documentation.

·         Analyzed requirements and created variety of business and technical documents for managed care firm.

·         Analyzed, evaluated, and documented process for vender software installed for a government financial project.

·         Analyzed requirements and created user manuals for DB management firm’s business partners and clients.

·         Analyzed requirements and documented conversion of client’s direct mail and Tele-marketing campaigns to marketing relational database.

·         Conducted feasibility studies, analyzed requirements, developed conversions, documented systems and procedures, designed screens, planned and managed projects, managed staff, and programmed for a variety of HRIS systems for manufacturing firms, service bureaus, and other business firms.

·         Analyzed, designed, and documented screen process flows and procedures for patient accounting insurance master file, for software management system, and for third party billing development projects for a medical service bureau.

·         Performed planning and status management as project manager, facilitator, product manager, and system analyst in several jobs for as many as forty projects and for as many as three project teams, including direct report management.

·         Participated in auto insurance firm's business and technical hardware and software conversion, including knowledge of business and technical system processes before and after conversion and training of business and technical personnel.

·         Miscellaneous Web design for personal clients and document editing projects for university scientific data papers.

JOB EXPERIENCE:

Freelance Consulting and Documenting: Allen Eugene Gordon, Boyds, MD/State College, PA (3/2002 to Present):

Ø       Edited client’s technical scientific documents.  Documented client's user manual and on-line help (WinHelp) using worksheet for analysis (Excel, Word, and RoboHelp).  Web-site design specs and development.

Senior Technical Writer/Analyst, Mid Atlantic Medical Services, Inc. (MAMSI), Rockville, MD (2/2000 to 7/2002):

Ø       Created user manuals, training manuals, drill-down documentation, policies and procedures, cross-walks, and data warehouse reference manuals (FrameMaker, Acrobat, PDF, Visio, Full-Shot, Microsoft Photo Editor and Office).

Consulting: Allen Eugene Gordon, Kintnersville, PA (1/1999 to 1/2000):

Ø       Evaluated and documented software business process (Devon Consulting).  Developed documentation and requirement analysis (Roomberg Consulting).   Performed non-IT functions.

Senior Project Manager, Marketing Communications Systems Corporation (MCS), Ivyland, PA (4/1997-1/1999):

Ø       Managed and analyzed needs for the following development and documentation tasks: Create technical and business documents for data entry.  Document client's proposed modifications.  Document demo procedure for partner's product.  Feasibility to use RAD tool for Address Cleansing.  Document direct marketing and tele-marketing campaign database.  Document process for SCO/UNIX OpenServer, Oracle Enterprise, Oracle Web Server, and MicroLite BackupEdge install (Microsoft Office/Project, Visio, Group1, FastForward, Cognos Impromptu, PC Anywhere, and TopDog32).

System Analyst and Support Specialist, Jones Apparel Group of NY, Bristol, PA (11/1996-3/1997):

Ø       Developed and documented for CSS-HRizon HRIS system (User interface, patch maintenance, panels, menus, help, hierarchies, reports, securities, HRizon Tools and Code, SQL, Data Designer and Mover, and Tree Manager).

System Analyst, Systems and Computer Technology Corporation (SCT), Malvern, PA (12/1994-8/1996):

Ø       Developed BannerHR education systems' screens, reports, user manuals, and user notes.  Coded labor distribution report (UNIX, Oracle Forms, C, SQL, and PL/SQL).

ADDITIONAL IT JOB HISTORY EXPERIENCE (Prior to 12/1994):

Consulting: Consulted for various documentation and requirement analysis tasks. Performed non-IT functions.

Project Leader, Unisys Corporation, Blue Bell, PA: Managed three direct reports.  Developed and maintained pension PR.  Redesigned pension PR year-end processing.  Coded file conversion in COBOL for interface between benefits and pension PR systems.

Senior Systems Analyst, Shared Medical Systems Corporation (SMS), Malvern, PA: Developed and documented HRIS and Patient Accounting/third-party billing systems releases.  Design and documentation for new insurance master, screen design procedures, and new software management system.

Programmer Analyst and Project Manager, Certain-Teed Corporation, Valley Forge, PA: Managed seven direct reports.  Feasibility, development, and maintenance of HRIS systems using Method1.

Senior Programmer, Pennsylvania Hospital, Philadelphia, PA: Developed and documented HRIS systems on IBM 360 hardware (COBOL on DOS mainframe OS).

Programmer-Analyst, IBM-Service Bureau Corporation, Philadelphia, PA: Developed for credit union and revolving credit systems (Assembler, RPG, and Autocoder on DOS/TOS/COS/BPS mainframe).

Senior Computer Operator/Shift Operations Supervisor, State Farm Insurance Co., Concordville, PA: Night shift supervisor for three direct reports. Managed conversion to second generation (IBM 1460/1410 and EAM).

EDUCATION: Business curriculum, Widener University, Chester, PA.  Office Automation Certificate, Pierce Business School, Philadelphia, PA (Now Pierce Junior College).  PA State Life and Health Insurance exam.  USPS Civil Service exams.